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Overview
Department of Administrative Services - State of
Georgia
Client Challenge
The Department of Administrative Services (DOAS) manages many of
the essential business services used throughout state and local
governments. Primarily at the customers' request, DOAS provides
and bills for everything from office supplies to
state-of-the-art information technology systems. Although DOAS
is an agency under state government, they function like a
private business, and their vision is to be the best business
run by a government.
Customer satisfaction is critical to the success of the
organization. The Customer Service Division serves as a central
point of contact with DOAS. The Customer Service Center provides
direct,
toll-free telephone access to Customer Service Representatives
who are knowledgeable about DOAS’ many products and services. To
help ensure customer satisfaction, DOAS is continually
revising and updating products, services, business processes,
organizational structure, and business philosophies. Their
strategic planning efforts are laying a foundation for efforts
well
into the 21st century. All of these activities help ensure that
DOAS succeed in their mission "to be a strategic partner,
providing consolidated business services, supporting Georgia
government."
DOAS and UBS worked closely together to create a focused set of
initiatives that encompassed the entire network management
lifecycle, from assessment and design to optimization and
ongoing support. Poor technical skills, poorly organized, under
funded, commodity oriented value, legacy technology cultures to
overcome, minimal processes, minimal network management
functionality or focus, no project management, and no
forecasting for WAN usage were the challenges to overcome.
Our Solution
UBS designed and implemented
a review process for the Enterprise Network Project. The review
process consisted of:
>
Review exposed and proposed solutions
>
Performed a critical network and skills assessment
>
Provide on-site project management support to ensure project
continuity and additional tactical
>
and technical leadership
The Result
UBS’s partnership resulted in the following benefits for our
client:
>
The best technology solution
for DOAS
> Corrected
telecommunications overcharges in the amount of $1.7 million
> Provided
on-line real time scheduling and networking proactive
capabilities
>
Provided visibility within
State government agencies (Tiger Team)
> Conducted a
complete state site audit of existing technologies which
included 10,000
>telecommunications
circuits
>
Wide Area Network efficiency
improvements
>
Reduced costs
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